Business diagnosis is increasingly vital to today's business environment. By evaluating your organization’s current capabilities, identifying problems and opportunities, discovering and recommending solutions, a plan of action can be made for moving forward.
The 5 questions we ask, as summarized below, represents a framework for critical thinking:
Research shows that if we receive good customer service, we will tell two or three people. However, if we get poor service, we will tell ten to twelve others! Since word of mouth recommendations and referrals are often key drivers of new business, all companies should strive to achieve consistently high service levels. The more you know about your customers, the more you are likely to understand customer needs and expectations.
Hence, we need to give some thought as to how your product or service could better suit your customer’s needs. This will help you find the right ways to meet customer aspirations and achieve outstanding customer service.
Human Resources improves the company's bottom line with its knowledge of how human capital affects organizational success. Human Resource Development includes such opportunities as employee training, employee career development, performance management and development, training, succession planning, key employee identification, and organization development.
Seek advise from our professional consultant now.